Electric eye tracking
Integrated cleaning + mopping
App remote control
Resumption from where left off
640mlLarge dust bin
E11gradeWashable strainer backing
Tangle-free main brush bearing
Tangle-free omni-directional wheels
Tangle-free side brush
|Unable to power on||The battery level is low. Please put the machine back onto the dock charger to charge it before use.
Ambient temperature is too low (below 0°C) or too high (above 50°C). Please use the machine in 0-40°C.
|Unable to charge||The dock charger is not plugged in. Please confirm the two ends of the power cable are properly plugged.
Contact is poor. Please clean the contact tab on the dock charger and the charging contact on the machine. Please confirm whether the charging indicator is on.
|Unable to recharge||There are too many obstacles near the dock charger. Please place it in an open area.
The machine is too far from the dock charger. Please put it near the dock charger.
|Abnormal behavior||Please power off and on the machine.|
|Noise during cleaning||The main brush, side brush or wheel may be stuck with foreign matters. Please clean them off after powering down.|
|Cleaning capacity decreased or dust dropped out||The dust bin is full. Please empty it.
The strainer is blocked. Please clean it.
The main brush is stuck with foreign matters. Please clean them off.
|Unable to connect to Wi-Fi:||Wi-Fi signal is poor. Please make sure that the machine is in an area with good Wi-Fi signal reception.
Abnormal Wi-Fi connection: Please reset Wi-Fi and download the latest mobile app to retry connecting.
|Timer cleaning not working||The battery level is low. Time cleaning can start only if the battery level is above 20%.|
|Is the battery being drained if the machine sits on the dock charger?||The battery usage is extremely low when the machine sits on the dock charger to maintain an optimal battery performance.|
|Do I need to charge the battery for at least 16 hours for the first three uses?||The lithium battery has no memory effect, so it's okay to just fully charge it.|
|No or little water during mopping||Please check whether there is water in the water tank, rinse the mopping cloth gently, replace the filter or follow the instructions in the user manual to correctly install the mopping cloth.|
|Too much water during mopping||Please make sure that the water tank cover and the filter are properly installed in place.|
|Cleaning not resumed after recharging||Please make sure that the machine is not in Do Not Disturb mode where cleaning resumption is not enabled.
In case of manual recharge or putting the machine onto the dock charger, cleaning resumption is not available.
|Unable to return to the dock charger after spot cleaning or position change||The machine will re-generate a map after spot cleaning or significant position change,
and if the dock charger is far away, the machine may not be able to automatically return for recharge. Please put it onto the dock charger manually.